Members only engage crew who meet stringent requirements.
These requirements include:
- A national scheme to ensure sales agents and fundraisers are recruited, trained and assessed in a consistent manner.
- A requirement that all agents and fundraisers conducting door-to-door activity undergo a criminal history check before they achieve APPROVED status with Sales Assured.
- Members check the previous accreditation history through a central register of agents that includes the accreditation history for more than 39,000 agents.
Customers can expect high quality crew.
Representatives must:
- Never visit a premise with a "Do Not Knock" or "No Canvassing" notice.@
- Only call during permitted times of the day.@
- Be courteous, professional and respect your wishes.
- Cease contact when you advise the crew person that the contact is inconvenient, unwelcome or inappropriate.
- Always identify themselves and provide their name, the company they represent and their ID.
@ does not apply to fundraisers
- Communicate with you clearly and truthfully and never use high pressure sales tactics.
- Explain any cooling-off period and let you know what will happen if you proceed.
- Ensure that you understand the terms of any agreement inclusive of any price and associated fees.
- Never exploit your inexperience or vulnerability.
- Comply with applicable laws and regulations.
If any of these standards are not being met, please contact the company that engaged the representative or contact us.
Crew Training & Guidelines
Representatives are trained to ensure they understand potential breaches and are provided in this Guideline for Crew.