Members only engage crew who meet stringent requirements.

These requirements include:

  • A national scheme to ensure sales agents and fundraisers are recruited, trained and assessed in a consistent manner.
  • A requirement that all agents and fundraisers conducting door-to-door activity undergo a criminal history check before they achieve APPROVED status with Sales Assured.
  • Members check the previous accreditation history through a central register of agents that includes the accreditation history for more than 39,000 agents.

Customers can expect high quality crew.

Representatives must:

  • Never visit a premise with a "Do Not Knock" or "No Canvassing" notice.@
  • Only call during permitted times of the day.@
  • Be courteous, professional and respect your wishes.
  • Cease contact when you advise the crew person that the contact is inconvenient, unwelcome or inappropriate.
  • Always identify themselves and provide their name, the company they represent and their ID.

@ does not apply to fundraisers

  • Communicate with you clearly and truthfully and never use high pressure sales tactics.
  • Explain any cooling-off period and let you know what will happen if you proceed.
  • Ensure that you understand the terms of any agreement inclusive of any price and associated fees.
  • Never exploit your inexperience or vulnerability.
  • Comply with applicable laws and regulations.

If any of these standards are not being met, please contact the company that engaged the representative or contact us.

Crew Training & Guidelines

Representatives are trained to ensure they understand potential breaches and are provided in this Guideline for Crew.